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Tags are shared workspace labels used across Plato. In Connect360, tags are especially useful for customer segments, campaign grouping, template organization, and AI auto-reply routing. Connect360 tags

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Common Uses

Use tags for:
  • VIP customers.
  • Catering customers.
  • Delivery-area groups.
  • Campaign audiences.
  • Template categories.
  • Support priority.
  • AI auto-reply rules.

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Manage Tags

New Tag button Connect360 tag form Open Settings > Tags from Connect360. This uses the same system tag manager as the main Console catalog. Changes here affect the shared workspace tag list.

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Keep Tags Useful

Use short names that staff can apply consistently. Avoid duplicate tags with similar meanings, such as VIP, Vip, and Important Customer. Clean tags make customer filters, campaigns, and reports easier to trust.