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Drive overview Use this page when Drive does not behave as expected.

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Upload Does Not Start

Check:
  • The file type is allowed by the current field.
  • The file is under the supported upload size.
  • The workspace has available storage.
  • The browser tab is still online.
  • You are signed in to the correct workspace.
Try refreshing the page and uploading again. If the file is large, wait for the upload to finish before leaving the page.

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File Does Not Appear After Upload

Check whether you uploaded into a folder. The file appears in the folder that was open during upload. If you uploaded from a Drive picker, return to the My Drive tab and check the selected file or current folder.

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File Is Missing From A Picker

Some pickers filter file types. For example, an image field may hide PDFs, videos, documents, and zip files. Open the main Drive app to confirm the file exists, then check whether the field supports that file type.

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Preview Is Not Available

Not every file type has an inline preview. If Drive shows No Supported Preview, download the file and open it with the right app on your device.

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Folder Cannot Be Deleted

A folder must be empty before it can be deleted. Open the folder and remove any files or subfolders first. Then return to the parent folder and delete it again.

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Deleted File Still Appears Somewhere

The app using the file may need a refresh. If the file was used in a public page, menu, document, or message, replace the missing asset with a new Drive file. Deleting from Drive does not automatically choose a replacement in every app that referenced the old file.

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Teammate Cannot Access Drive

Check:
  • The teammate is in the right workspace.
  • The workspace plan includes Drive.
  • Their role includes Drive access.
  • They are opening the Console with the correct account.
If access looks correct, ask the teammate to sign out, sign in again, and refresh the workspace.