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Use the Orders page when you need to find a live order, review what happened earlier, or answer a customer question. Orders list Search by the detail the team already has: order reference, customer name, phone number, or another visible order detail. If the list is still too busy, narrow it with filters.

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Use Filters When Service Gets Busy

The useful filters are:
  1. Date.
  2. Member.
  3. Device.
  4. Source.
  5. Customer.
Use one or two filters at a time. Too many filters can hide the order you are looking for.

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Open The Order

Once you find the order, open it and check the important details before taking action:
  • Order type.
  • Status.
  • Payment status.
  • Total.
  • Customer details.
  • Created time.
If something does not look right, review the order before changing the status.