Skip to main content
Connect360 is Plato’s customer messaging and engagement app. Use it when the team needs to reply to customers, send WhatsApp or SMS templates, launch targeted campaigns, automate follow-ups, track campaign links, or review messaging performance. Connect360 overview

​
What You Can Do

With Connect360, you can:
  • Reply to customer chats from a shared inbox.
  • Start conversations with customers and team members.
  • Send text, attachments, internal notes, and approved templates.
  • Use AI writing tools, AI auto-reply, and automatic translation.
  • Manage customers from the same customer records used by Restaurant.
  • Create campaigns for selected customer groups.
  • Build templates for WhatsApp, SMS, and other messaging apps.
  • Create workflows that send messages, notify team members, wait, branch, or stop.
  • Create short links for campaigns and QR codes.
  • Review chat, campaign, template, link, and customer distribution reports.
  • Manage channels, chat defaults, tags, AI agents, and messaging wallets.

​
Start Here

Open Connect360

Enter the app, understand the sidebar, and read the messaging dashboard.

Work The Inbox

Reply to customers, add notes, send attachments, and use templates in chat.

Customers

Manage customer records, profiles, tags, and conversation history.

Campaigns

Send approved templates or workflows to selected customer groups.

Templates And Workflows

Build reusable messages and automations for repeated customer journeys.

Reports

Review conversations, campaigns, templates, links, and customer distribution.

​
A Good Daily Rhythm

  1. Check the dashboard for active chats, AI-enabled chats, channels, workflows, wallet usage, and new customers.
  2. Work the inbox from newest conversations first.
  3. Use templates for re-engagement, campaign messages, and repeated answers.
  4. Keep customer profiles and tags clean while chatting.
  5. Review campaign, template, and link reports after sending.

​
How It Fits With Plato

Connect360 connects closely with Restaurant customers, orders, products, Drive files, workspace members, domains, tags, wallets, and workflow automation. That means a customer conversation can include order context, product links, Drive attachments, payment or receipt links, internal notes, AI assistance, and automation rules without leaving the app.