Receipt Does Not Print
- Confirm the POS device has a receipt printer in
Connected Devices. - Confirm the printer template has receipts enabled.
- Confirm the printer is online.
- Try reprinting the last receipt.
- Test another receipt.
Kitchen Ticket Does Not Print
- Confirm the order was sent to the kitchen.
- Confirm the POS device is connected to the kitchen printer.
- Confirm the kitchen printer template has order tickets enabled.
- Confirm the product category is routed to that printer.
- Confirm the order type is routed to that printer.
- Try another product from the same category.
Some Items Do Not Print
- Check the product category.
- Check the printer category routing.
- Check the order type routing.
- Compare with another item that prints correctly.
- Send support the item name if only one item fails.
Void Ticket Does Not Print
- Confirm void tickets are enabled in the printer template.
- Confirm the POS device is connected to the void printer.
- Confirm the user completed the void flow.
- Test with a safe order during non-peak time.
Reports Do Not Print
- Confirm the POS has a receipt/report printer.
- Confirm reports are enabled for that printer role.
- Confirm the paper size is correct.
- Test a small report.