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Order status and details External IDs help staff match a Plato order with a third-party order. Use them for aggregator workflows where the customer or partner already has an order number.

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When Staff See The Prompt

If Request External ID is enabled, POS asks for the external ID when staff create an aggregator order. Staff can enter the ID or skip it when the external reference is not available yet.

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Good Practice

Enter the external ID exactly as it appears on the source platform. This helps the team answer customer questions and compare orders later.