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Create a POS device, then open Config. Enable Is Call Center. POS config top For a call center station, review:
  1. Is Call Center.
  2. Request External ID.
  3. Order types.
  4. Online orders.
  5. Payment-related actions.
  6. Branch access and connected devices.

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Payment Behavior

Many call centers do not take payment directly. If that matches your process, disable payment-related actions so the call center focuses on creating and sending orders.

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External Order IDs

Enable Request External ID when staff need to enter Talabat, Careem, Deliveroo, or other aggregator references.