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Connect360 REST APIs let a trusted backend upload attachments and trigger AI replies. Use them for:
  • Uploading images, PDFs, receipts, and other message assets.
  • Downloading private attachment assets.
  • Triggering AI-assisted replies for supported chat experiences.

Attachments

Upload files and use attachment assets in messages.

AI Stream

Trigger AI-assisted replies for supported chat experiences.

Authentication

Send API keys from a trusted backend before calling Connect360.

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REST Endpoints

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Required Permissions

The API key must belong to a workspace member.

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Conversation Model

Connect360 conversations can be organized in a hierarchy. Top-level conversations are the main thread with a customer or group. Sub-conversations are child threads under a top-level conversation. They are useful for project threads, order support threads, or topic-specific discussions. Messages are always sent to a conversationId, which can be either a top-level conversation or a sub-conversation.

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Customer Identity

For website or external users, pass a customer object or an existing customerId. Do not create website visitors as workspace members.
Plato can match customers by external id, email, or phone.

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Website Channels

Website integrations can pass channelIdentifier.
Plato normalizes the identifier, creates or reuses a website channel, and attaches it to the conversation. Use the current website host, such as example.com or shop.example.com.