> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Ordering

> Configure retail checkout options, customer fields, payments, and operating hours.

Ordering settings decide how customers can place orders from the public retail catalog.

<img src="https://mintcdn.com/platoae/rdPq6NPhcpUQaclV/images/retail/storefront-ordering.png?fit=max&auto=format&n=rdPq6NPhcpUQaclV&q=85&s=80e4e6f88cd72616dd527224f385b1a8" alt="Ordering settings" width="1280" height="720" data-path="images/retail/storefront-ordering.png" />

## Checkout Options

Only enable order types and payment methods the store can actually support.

If delivery or pickup is not staffed, keep it disabled until the team is ready.

## Customer Fields

Use customer fields to ask for information staff need to prepare, hand off, or deliver an order.

<img src="https://mintcdn.com/platoae/rdPq6NPhcpUQaclV/images/retail/storefront-ordering.png?fit=max&auto=format&n=rdPq6NPhcpUQaclV&q=85&s=80e4e6f88cd72616dd527224f385b1a8" alt="Ordering customer fields" width="1280" height="720" data-path="images/retail/storefront-ordering.png" />

Keep customer fields short. Ask only for information the team actually uses.

## Operating Hours

Operating hours control when customers can place orders.

<img src="https://mintcdn.com/platoae/rdPq6NPhcpUQaclV/images/retail/storefront-ordering.png?fit=max&auto=format&n=rdPq6NPhcpUQaclV&q=85&s=80e4e6f88cd72616dd527224f385b1a8" alt="Ordering hours" width="1280" height="720" data-path="images/retail/storefront-ordering.png" />

Review every order type separately. Delivery and pickup often need different hours from counter service.
