> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Reasons

> Configure operational reasons for retail staff actions.

Reasons explain operational changes such as voids, cancellations, or other staff actions.

<img src="https://mintcdn.com/platoae/Sj5gy_nraenSBNJE/images/retail/settings-reasons.png?fit=max&auto=format&n=Sj5gy_nraenSBNJE&q=85&s=88f58d1b0e1db2dc0084d6691cf58b2f" alt="Reasons settings" width="1280" height="720" data-path="images/retail/settings-reasons.png" />

## Good Reason Names

Good reasons are short and specific. Use names staff can choose quickly during service, such as:

* Customer changed mind.
* Wrong item.
* Damaged item.
* Manager approval.

Reason reports are only useful when the options are clear and staff use them consistently.

<img src="https://mintcdn.com/platoae/Sj5gy_nraenSBNJE/images/retail/reason-form.png?fit=max&auto=format&n=Sj5gy_nraenSBNJE&q=85&s=a49045e54fb4835e92d6a9d001b8e7a0" alt="Reason form" width="1280" height="720" data-path="images/retail/reason-form.png" />