> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Operational Reasons

> Add clear reasons for voids, cancellations, and similar actions.

Reasons are used when staff need to explain actions such as voiding an item or cancelling something.

<img src="https://mintcdn.com/platoae/Sj5gy_nraenSBNJE/images/restaurant/settings/reason-form.png?fit=max&auto=format&n=Sj5gy_nraenSBNJE&q=85&s=8b7ba222b815dac688cab0f3e7969d84" alt="Reason form" width="1280" height="720" data-path="images/restaurant/settings/reason-form.png" />

## Add A Reason

From Reasons, click `New Reason`.

## Use Clear Names

Use names staff can choose quickly during service.

Good examples:

* Customer changed mind.
* Item out of stock.
* Kitchen error.
* Duplicate order.
* Incorrect order entry.

## Review Reasons Over Time

If staff keep choosing the wrong reason, simplify the list.