> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Plato Routing Troubleshooting

> Fix receipts, kitchen tickets, categories, order types, reports, and void ticket routing.

Use this when the printer works but Plato sends the wrong output, sends nothing, or sends to the wrong station.

## Receipt Does Not Print

1. Confirm the POS device has a receipt printer in `Connected Devices`.
2. Confirm the printer template has receipts enabled.
3. Confirm the printer is online.
4. Try reprinting the last receipt.
5. Test another receipt.

## Kitchen Ticket Does Not Print

1. Confirm the order was sent to the kitchen.
2. Confirm the POS device is connected to the kitchen printer.
3. Confirm the kitchen printer template has order tickets enabled.
4. Confirm the product category is routed to that printer.
5. Confirm the order type is routed to that printer.
6. Try another product from the same category.

## Some Items Do Not Print

1. Check the product category.
2. Check the printer category routing.
3. Check the order type routing.
4. Compare with another item that prints correctly.
5. Send support the item name if only one item fails.

## Void Ticket Does Not Print

1. Confirm void tickets are enabled in the printer template.
2. Confirm the POS device is connected to the void printer.
3. Confirm the user completed the void flow.
4. Test with a safe order during non-peak time.

## Reports Do Not Print

1. Confirm the POS has a receipt/report printer.
2. Confirm reports are enabled for that printer role.
3. Confirm the paper size is correct.
4. Test a small report.