> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# POS Checklist

> Quick checks when POS does not behave as expected.

<img src="https://mintcdn.com/platoae/BPT5cVutD7nA9lgH/images/kds-pos/pos-fresh/05-pos-ready-after-start.png?fit=max&auto=format&n=BPT5cVutD7nA9lgH&q=85&s=462671332e1afbfaf3541f6c2f2aa842" alt="POS ready screen" width="1280" height="720" data-path="images/kds-pos/pos-fresh/05-pos-ready-after-start.png" />

Use this checklist when the POS screen is not showing what staff expect.

## If Order Types Are Missing

Open the POS device config and check `Order Types`.

Only enabled order types appear on the POS start screen.

## If Tables Are Missing

Check that:

1. Tables are created in Table Management.
2. `Tables` is enabled on the POS device.
3. The device is not Call Center POS.

## If Payments Are Missing

Check whether `Disable Payment Related Actions` is enabled.

If it is enabled, the POS is not meant to take payments.

## If KDS Does Not Receive Items

Check that the POS has `Send KDS Tickets` enabled and that the KDS is connected to the POS.