> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Run A Call Center Station

> Use a dedicated POS flow for phone orders and delivery-center teams.

Call Center POS is a POS device configured for order taking instead of cashier service.

Use it when staff receive orders by phone, WhatsApp, or a centralized delivery team.

<img src="https://mintcdn.com/platoae/TIGnbzXxmghL4Tv_/images/kds-pos/pos-product.png?fit=max&auto=format&n=TIGnbzXxmghL4Tv_&q=85&s=f863ca0e18ef91222e4b91c32da00a8b" alt="POS product overview" width="1489" height="1468" data-path="images/kds-pos/pos-product.png" />

## How It Is Different

Call Center POS starts from customer details.

The staff member creates or selects the customer, confirms the delivery details, then sends the order to the correct branch or service flow.

## Best For

Use Call Center POS for:

* Phone orders.
* Delivery dispatch desks.
* Multi-branch order intake.
* Orders that need external platform IDs.

## Keep It Separate

Create Call Center POS as its own POS device.

This keeps cashier service and call-center work from mixing together.