> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up A Call Center Station

> Turn on Call Center mode and choose the right order behavior.

Create a POS device, then open `Config`.

Enable `Is Call Center`.

<img src="https://mintcdn.com/platoae/NRPvZwQQD0AeWQue/images/kds-pos/add-pos-device-form.png?fit=max&auto=format&n=NRPvZwQQD0AeWQue&q=85&s=b943d16d76b9c95972ad39ed72ad09ee" alt="POS config top" width="1280" height="720" data-path="images/kds-pos/add-pos-device-form.png" />

## Recommended Settings

For a call center station, review:

1. `Is Call Center`.
2. `Request External ID`.
3. Order types.
4. Online orders.
5. Payment-related actions.
6. Branch access and connected devices.

## Payment Behavior

Many call centers do not take payment directly.

If that matches your process, disable payment-related actions so the call center focuses on creating and sending orders.

## External Order IDs

Enable `Request External ID` when staff need to enter Talabat, Careem, Deliveroo, or other aggregator references.