> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Use The Workflow Builder

> Add trigger, logic, action, and note blocks in the Connect360 workflow builder.

The workflow builder is where you define the actual automation.

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/workflows.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=f0e071686f17f35b6769243621cd1764" alt="Connect360 workflows" width="1280" height="720" data-path="images/connect360/workflows.png" />

## Builder Blocks

Workflows can use these block groups:

* `Trigger` blocks to start the workflow.
* `Logic` blocks to branch or wait.
* `Action` blocks to send messages or notify team members.
* `Visual` blocks such as notes for team context.

## Build A Simple Flow

Start simple:

1. Add one trigger.
2. Add one action.
3. Save the workflow.
4. Test with a safe customer or internal workflow run.

After the first version works, add waits, branches, or notifications.

## Common Mistakes

Avoid creating a large workflow before testing. It is easier to find issues when each block is added in small steps.

If a workflow sends messages, confirm the channel, template, customer data, and wallet balance first.