> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Build Template Content

> Write the template body, add components, and prepare reusable message content.

The template builder controls what staff and customers will see when the template is sent.

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/template-build-section.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=7de772ebcbc80ff23a09065d0e671f98" alt="Template build section" width="1280" height="720" data-path="images/connect360/template-build-section.png" />

## Write The Body

Write a message that can be reused without confusing the customer. Keep it specific enough to be helpful and flexible enough for the workflow.

Use variables when a value should change per customer or order.

## Add Components

Depending on the messaging app, templates can include:

* Header.
* Body.
* Footer.
* Buttons.
* Media such as image, video, or document headers.

WhatsApp templates have stricter provider rules, so keep variables readable and avoid starting or ending the message with a variable.

## Save A Clean Version

Before saving, read the message out loud once. It should sound like something the team is comfortable sending to a real customer.