> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect A Channel

> Connect a messaging channel for Connect360 chats, templates, campaigns, and workflows.

Channels are the routes Connect360 uses to send and receive messages.

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/connect-channel-tap.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=e156583871131d4f31f7e6d8378df5f0" alt="Connect Channel button" width="1280" height="720" data-path="images/connect360/connect-channel-tap.png" />

## Open The Channel Form

1. Open `Connect360`.
2. Go to `Settings` > `Channels`.
3. Click `Connect Channel`.

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/channel-form.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=3eafaa2964699d5ad0eadc3c2b5e76e2" alt="Connect360 channel form" width="1280" height="720" data-path="images/connect360/channel-form.png" />

## Fill Channel Details

Add a clear name, description, identifier, and messaging app.

The identifier is usually the provider-specific sender value, such as a WhatsApp number or SMS sender.

## Before Using The Channel

Confirm:

* The channel is active.
* Verification status is ready.
* The app/provider is correct.
* Webhooks and provider credentials are configured when required.
* A messaging wallet exists when the channel has paid sends.