> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Analytics

> Review Connect360 chat volume, response times, cost, and revenue metrics.

Use Chat Analytics to understand conversation load and reply quality.

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/report-chat-analytics.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=c7ab63bedfc0a5955fd0cefc323f8cd3" alt="Chat analytics report" width="1280" height="720" data-path="images/connect360/report-chat-analytics.png" />

## What It Shows

The report can show:

* Total chats.
* Active chats.
* Average messages per chat.
* Average customer response time.
* Average agent response time.
* First agent response time.
* Cost per chat.
* Revenue per chat.
* Conversion rate.

## When To Use It

Open this report when support volume changes, response time feels slow, or managers need to review team performance.

Use the selected period carefully before sharing numbers.