> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Use Templates And AI In Chat

> Use reusable templates, AI writing help, auto-reply, and translation inside Connect360 chats.

Templates and AI help the team answer faster while keeping responses consistent.

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/chat-settings.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=995dbe1c73cddc7ede56de1ac4d45fb9" alt="Connect360 chat settings" width="1280" height="720" data-path="images/connect360/chat-settings.png" />

## Use A Template

Use `Select Template` from a conversation when the reply should use a saved message.

Templates are useful for:

* Re-opening a WhatsApp conversation after the service window expires.
* Sending order updates.
* Sending standard support answers.
* Sharing campaign or offer language.

If a template has variables, fill the requested values before sending.

## Use AI Writing Help

AI writing actions can help continue, shorten, lengthen, simplify, or adjust the tone of a draft.

Review the final message before sending. AI help should speed up writing, not replace staff judgment.

## Use Auto Reply

AI auto-reply lets an assigned agent answer incoming messages automatically.

Set the default agent and routing rules in [Auto Reply Routing](/connect360/ai-agents/auto-reply-routing). For a single conversation, use the chat sidebar to toggle AI auto-reply when a human should take over.

## Use Translation

Translation helps when staff and customers use different languages. Keep messages simple and check important order details before sending.