> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat Settings

> Configure AI features, default conversation behavior, auto-reply routing, and bulk conversation actions.

Chat Settings controls how Connect360 behaves in new and existing conversations.

Use it before enabling automation widely across the workspace.

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/chat-settings.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=995dbe1c73cddc7ede56de1ac4d45fb9" alt="Connect360 chat settings" width="1280" height="720" data-path="images/connect360/chat-settings.png" />

For the expanded setup guide, see [AI And Chat Defaults](/connect360/settings/ai-and-chat-defaults).

## AI Features

AI feature settings control whether Connect360 can use:

* Assistant features.
* Message summaries.
* Auto-tagging.
* Language detection.

These settings affect AI support inside chats.

## Chat Defaults

Chat defaults apply to new conversations.

You can choose whether new chats should automatically enable:

* AI auto-reply.
* Translation.
* Workflows.
* Merge by customer.

Use these defaults to match how your team wants new customer conversations to start.

## AI Auto Reply

AI Auto Reply lets you choose a default agent and routing rules.

Rules can route by:

* Phone number.
* Channel.
* Tag.

Each rule has a condition, an assigned agent, and an enabled state.

Create agents from [AI Agents](/connect360/ai-agents) before setting up auto-reply routing.

## Bulk Actions

Bulk actions update all existing conversations at once.

You can enable or disable:

* AI auto-reply.
* Workflows.
* AI auto-translate.

Use bulk actions carefully. They change existing conversation metadata, while chat defaults only affect new conversations.