> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels

> Connect messaging channels and manage webhook and API key actions.

Channels connect messaging apps to Connect360.

A channel is the route used to send and receive messages, such as a WhatsApp number or SMS sender.

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/channels.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=5ce1f066edbd0c655677e6020a0581fc" alt="Connect360 channels" width="1280" height="720" data-path="images/connect360/channels.png" />

## Connect A Channel

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/connect-channel-tap.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=e156583871131d4f31f7e6d8378df5f0" alt="Connect Channel button" width="1280" height="720" data-path="images/connect360/connect-channel-tap.png" />

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/channel-form.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=3eafaa2964699d5ad0eadc3c2b5e76e2" alt="Connect360 channel form" width="1280" height="720" data-path="images/connect360/channel-form.png" />

For the full setup flow, see [Connect A Channel](/connect360/settings/connect-channel).

Click `Connect Channel`, then fill in:

1. Name.
2. Optional description.
3. Identifier, such as a WhatsApp phone number or sender identifier.
4. App from the installed Messaging apps list.

Save the channel after the required fields are complete.

## Channel Status

The Channels page shows:

* Name.
* Description.
* Identifier.
* App.
* Status.
* Verification status.

Messages can only send through a channel that is active and verified.

## WhatsApp Webhook And API Key

For 360dialog WhatsApp channels, row actions include:

* `Set Webhook URL`.
* `Reset API Key`.

Use `Set Webhook URL` when the channel needs to point provider webhooks back to Plato.

Use `Reset API Key` when provider credentials changed or need to be rotated.

## Before Sending

Before using a channel in chat, templates, or campaigns, check:

1. The channel is active.
2. Verification status is verified.
3. The identifier is correct.
4. The app matches the intended provider.
5. The workspace has a messaging wallet with enough balance.