> ## Documentation Index
> Fetch the complete documentation index at: https://docs.plato.ae/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto Reply Routing

> Assign default agents and routing rules for Connect360 AI auto-reply.

Auto-reply routing decides which AI agent should answer incoming conversations.

<img src="https://mintcdn.com/platoae/qNwZzvSrzTHhpM3n/images/connect360/chat-settings-auto-reply.png?fit=max&auto=format&n=qNwZzvSrzTHhpM3n&q=85&s=23722e286bad2f2dc4a3c60f923ad824" alt="Chat settings auto-reply" width="1280" height="720" data-path="images/connect360/chat-settings-auto-reply.png" />

## Choose A Default Agent

Set a default agent for conversations that do not match a specific rule.

Create the agent first from [Create An AI Agent](/connect360/ai-agents/create-agent).

## Add Routing Rules

Routing rules can match conditions such as:

* Phone number.
* Channel.
* Tag.

Use rules when different channels or customer groups need different tone, instructions, or tools.

## Use Human Takeover

If a conversation needs staff attention, disable AI auto-reply for that conversation and reply manually.

Review important AI replies before enabling auto-reply broadly.